OOS Hotline (for general questions)
+49 (0)211 4560-400

Only for traders



Do I need a construction / dismantling pass?


Yes. Construction and dismantling passes for stand constructors are required. Details on the procedure and application can be found in the manual of the Organizer under section 3.3.4. - Non-official Standfitting Contractor Badge Application Procedure.

Exhibitor passes are valid for the entire period (set-up / dismantling and duration).

Exhibitor passes must also be ordered for standby / service personnel during the runtime.


Where do I get my exhibitor passes?

The exact procedure can be found in the manual of the organizer.





Can I still order products and services after the expiry of the order deadline?

Please send us your request, we are happy to check if there is anything possible, but we cannot promise.
Contact us at:


What are the assembly and dismantling dates and times?

18.04.2024Built up space only over 150 sqm01:00 p.m.- 08:00 p.m.
19.04.2024Built up space only09:00 a.m.- 08:00 p.m.
20. - 21.04.2024    Built up space only09:00 a.m.- 06:00 p.m.
22.04.2024Built up / space only / setting up and decoration package stands    09:00 p.m.- 08:00 p.m.
23. - 26.04.2024Show time09:30 a.m. - 05:30 p.m. (for visitors)
26.04.2024Tear down05:30 p.m.- 10:00 p.m.
27.04.2024Tear down09:00 a.m.- 8:00 p.m.
28. - 29.04.2024Tear down09:00 a.m.- 06:00 p.m.


The opening hours for exhibitors are from 08:00 a.m. - 06:00 p.m. during the fair.


Where do I find a checklist / schedule or order deadlines?

You will find a schedule at the top of the shop page, left-hand corner.



Exhibitor profile


How can I log in / register in the OOS?

You can log in / register with your personal email address and your personal password.


What do I need to do when my address or other details have changed?

Send your change request to:

To help us change your exhibitor's details in the right places, please let us know where exactly a change should be made:

1. Company details from your registration

2. Correction of the billing address specified in the registration





Is there any visitor registration?

You can find information at the homepage


What should be observed for machine demonstrations and audiovisual presentations?

Presentations of any kind should be kept to a minimum in the interest of other exhibitors and visitors. Noise levels at the stand boundary must not exceed 85 dB(A).

Do I need a permit for photography?

Without the written permission of the organizer, exhibitors are not permitted to bring large professional photographic equipment onto the exhibition grounds. Exhibitors are prohibited from using drones, rocker cameras, etc. for photography/videography.

Exhibitors who have to take photographs or record videos on the exhibition grounds must not violate the intellectual property rights and other associated legal rights and interests of the organizer, other exhibitors and other third parties and must not disrupt the order of the event.

How can my customer redeem their admission ticket vouchers?

The exact procedure can be found in the manual of the organizer.


Who can answer my questions regarding visa issues?

Please contact the chinese Embassy / Consulate in your country directly or travel agency with chinese experience that you trust.
Messe Düsseldorf ist not able to issue invitation letters.


What services are included in shell scheme packages?

Information on this topic can be found in the General and Special Conditions of Participation, as well as under Information in the OOS under Stand Construction Packages Information


Can I hand out brochures all over the venue?

Exhibits, printed materials and advertising materials may only be displayed within the rented stand area, not in aisles or on exhibition premises.





When will I receive my invoice for stand rental and orders?

The invoice of stand rental will be sent to you directly after your admission / stand allocation.
The invoice of technical services / additional items will be sent out approx. 4 weeks before assembly starts.


How can I enter a deviating invoice address for my space rental / orders?

Enter the deviating invoice address in the comment box at the end of the order process.





Am I permitted to use my own cranes, forklift trucks or work platforms?

If a mobile crane or forklift is required for installation of equipment, exhibitors should send their hiring requirements to the official freight forwarder in advance. A detailed layout should also be provided for better on-site operations. Extra charges of repositioning of the exhibits, upon exhibitor’s request, are at the exhibitor’s expenses.


Who can help me on customs issues?

Please contact the official freight forwarder:

Schenker Int't Ltd. in Germany through Schenker (Deutschland) AG
Stockumer Kirchstr. 61
40474 Düsseldorf

Contact Schenker (Deutschland)
Mr. Marc Dübelt
Tel. +49 211 436 2836

Contact Schenker (H.K.)
Ms. Wing Xie / Mr. Jason Lee
Tel. +852 2585 1026 / Tel. +852 2585 9575



Why can't I order everything?

Generally orders can only be placed if there is a valid registered stand order.
If your stand order is not (yet) valid, you cannot place orders in the OOS.
Other possible reasons:
  • The order deadline has expired.
  • The product or service is sold out.
  • The registered stand order is blocked for certain reason.

Can I still request services / products after the order deadline?


How do I find out whether my order has been successful, i.e. my order status?

Go to the relevant items in the order summary. There you will see the current status of your order, e.g. “order is being processed” or “order has been confirmed”.


When is the late booking surcharge applied?

The date from which the late booking surcharge applies is displayed under the price of the product. If the deadline has already been exceeded, the price including the late booking surcharge will be displayed automatically.
This surcharge also becomes payable if submitted documents are incomplete and clarification is required for the relevant technical services, so that we are unable to prepare appropriately and take required measures.


Can I cancel a product / service?

You can request cancellation inquiry in the OOS. We will check your inquiry and inform you accordingly.



Plans & stand construction


Where can I find my stand sketch?

Once you have received your stand allocation you will find the admission document, stand sketch in the OOS under “My Account”.


Where do I find the technical guidelines?

Please follow the link: Technal Guidelines


Can I exchange shell scheme package services free of charge?

An exchange of shell scheme package services free of charge is not possible.





What's the address for the delivery of exhibits / materials at my trade fair stand?

National Exhibition and Convention Center (NECC)
Hongqiao, Shanghai, PR China
Halle 2.1
c/o ***company name***
North Entrance - 333, Songze Avenue, Qingpu
Shanghai, V.R. China
Please contact the official freight forwarder:

Schenker Int't Ltd. in Germany through Schenker (Deutschland) AG
Stockumer Kirchstr. 61
40474 Düsseldorf

Contact Schenker (Deutschland)
Mr. Marc Dübelt
Tel. +49 211 436 2836

Contact Schenker (H.K.)
Ms. Wing Xie / Mr. Jason Lee
Tel. +852 2585 1026 / Tel. +852 2585 9575